Exceptional Customer Service - Olympus America
Volumes have been written extolling the virtues of companies that know how to do customer service ‘right.’ After years of trying to do customer service cheaply, many of the companies that are flourishing in the down economy are the ones that have exceptional customer service. The example that’s always cited is Apple, but today I offer another: Olympus.
On the Internet people tend to be complainers. Sites like Consumerist (one of my faves) are successful precisely for this reason. I always caution friends of mine who look for new car information on model specific forums: most people who join are going there to complain, and the happy people are out driving around, not posting online about how they never have any problems.
